RevOps Manager

Zendesk

Strong people manager needed to help build out Revenue Operations across EMEA

Company Profile

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Role

Zendesk is looking for a strong people manager to become the EMEA SMB Manager, Revenue Operations. This leader is responsible for influencing cross-functional stakeholders and guiding the local team of Associates and Analysts in their daily interactions with sales reps through the Quote to Cash process.

Responsibilities

Lead local team of Associates and Analysts in the deal flow process from Quote to Close.
Help build out EMEA SMB Revenue Operations team and processes
Balance workload for team members (i.e. triaging tickets, assigning projects)
Mentor and train Revenue Ops Associates and Analysts in the Quote to Close process
Work with Sales Enablement team to capture and address training gaps
Coach team on cross-functional engagement and communication.
Handle 1st level escalations for team.
Work on deals when volume is high (especially at end of month/quarter)
Take lead on complex deals and delegate simpler tasks to Associates and Analysts
Understand team priorities/goals and guide team members to achieve them
Ensure that all deals align with corporate strategies and will pass Finance audits.
Make recommendations on Service Order best practices and help prepare large and/or strategic deals for management review.
Build and maintain strong relationships and communication with cross-functional teams.
Ensure smooth handoffs between Sales, Legal, and Commissions.
Review and ensure SOX compliance in billing & provisioning processes
Lead ad-hoc projects & analysis and guide Associates and Analysts in these efforts (e.g. system testing for new SKU implementations, metrics analysis, etc.).

Requirements

2+ years experience managing a team of 3 or more individual members
5+ years experience in guiding sales reps in bringing revenue-generating deals to signature.
Experience working closely with sales reps and understanding quota related pressures
Willing to roll up sleeves and help with day-to-day
Detail-oriented but also able to understand bigger picture
Experience project managing pre-sales deals
Experience presenting recommendations to Sales and Finance leadership
Ability to stay organized and easily manage multiple deals and tasks simultaneously for multiple stakeholders.
Strong analytical skills and experience with contract/Service Order management and analysis.
Operational experience with both transactional as well as medium, strategic deals
Ability to think fast and flexibly adapt to the situation.
Able to work in unstructured environments but can adapt to processes quickly.
Works well cross-functionally with Sales, Finance, and Legal.
Excellent communication skills & experience in building relationships with and collaborating with cross-functional teams.
Advanced experience with Salesforce and Zuora
Advanced experience with a CPQ.
Experience working with G-Suite Sheets, Docs, and Slides a plus.
Experience with ZQuotes (Zuora) and Conga also a plus.

Compensation

No information provided.

Benefits

Zendesk offers competitive salaries and an excellent benefits package for full-time employees, including time off, referral bonuses, patent bonuses, and educational opportunities for career development. Plus, our fully stocked kitchens, regular happy hours, latest tech goodies, and more make in-house perks pretty sweet, too.

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