RevOps Associate

Zendesk

Immerse yourself in deals and contracts at the leading customer support platform

Company Profile

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Role

Zendesk is looking for a dynamic person that is excited to learn more about the world of deals and contracts. As a RevOps Associate, you will help support sales reps in our Quote to Service Order process and ensure deals align with corporate strategies and will pass Finance audits.

Responsibilities

Guide sales reps through the deal flow process from Quote to Service Order
Act as a trusted advisor to quota-bearing sales reps and help them craft Service Orders (contracts)
Review contracts to ensure it conforms to finance audit reviews and revenue recognition policies
Partner with Sales and Support teams to ensure all customer accounts are properly provisioned
Partner with Support Advocacy team, Sales to respond and provide solutions to
customer’s request
Collaborate with global teammates in different time zones and cross-functional
stakeholders across the company (Sales, Sales Operations, Finance, Legal)
Build and maintain strong relationships and communication with cross-functional teams
Ensure smooth transitions of information and documentation between Sales, Sales Operations, Finance Operations, Legal, and Commissions

Requirements

Recent experience with a Billings/Operations/Salesops role or similar. Experience in a high growth
SaaS company would be valuable, but not essential to be successful in this role.
A successful candidate would be able to deal with ambiguity and change with a desire to understand and positively challenge and evolve processes.
Experience working closely with quota bearing sales reps
Ability to stay organised and easily manage multiple deals and tasks simultaneously for
multiple stakeholders
Ability to think fast and flexibly adapt to the situation
Able to work in unstructured environments but can adapt to processes quickly
Commitment to excellent customer service We want to treat our customers as if you would treat a guest in your own home.
You’re able to plan, organise, and prioritise work - this role wears many hats!
Ability to work independently
Excellent communication skills & experience in building relationships with and collaborating with cross-functional teams
Experience working with G-Suite Sheets, Docs, and Slides preferred
Experience with Salesforce, ZQuotes (Zuora) and Conga also a plus

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Compensation

No information provided.

Benefits

Zendesk offers competitive salaries and an excellent benefits package for full-time employees, including time off, referral bonuses, patent bonuses, and educational opportunities for career development. Plus, our fully stocked kitchens, regular happy hours, latest tech goodies, and more make in-house perks pretty sweet, too.

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