Founded in 2015, Attest is a SaaS technology company based in London and New York. It exists to generate increased confidence for every decision, by making consumer research easy and actionable for all.
Attest believes that each business's customers hold the key to solving their problems and unlocking their opportunities. Its technology and software includes a wide range of machine learning and artificial intelligence applications that help continuously improve data quality and analysis, to help clients make better decisions.
The Attest platform enables companies to engage directly with over 100 million consumers across 49 countries, starting in 90 seconds. Attest helps you engage with the consumers you need to know the most but can naturally reach the least, to learn, measure and grow ever-faster, across marketing, product, brand, innovation, competition, pricing and beyond. Attest enables its clients to reach and understand new consumer groups, needs, trends and behaviours, on-demand, very easily, any time. By dramatically simplifying the process of gathering the highest quality consumer data and the most actionable results, it is transforming an entire industry, expanding a very large market, and making consumer research accessible to entirely new areas of demand and action.
Attest's ever-expanding client roster ranges from enterprises like Oracle, Microsoft and Discovery, to fast-growth companies like Transferwise, Manscaped and Klarna, among many others. 2020 has seen it scale strongly, with ARR growing rapidly to $7m and the team growing from 66 to 125 over the course of the year, with further exponential growth anticipated in 2021 and beyond. Attest is backed by investors including NEA, one of Silicon Valley's most prolific venture capital firms with over 225 portfolio company IPOs since 1977.
Become an absolute technical expert on how the Attest platform works. You will know how to trouble-shoot for best results, and channel your excitement and belief in the Attest product into providing customer-centric, timely and accurate technical support to customers. Whether by live resolution of technical challenges or escalation through the right internal channels, you will make the customer feel heard. You will ensure that survey results are of the highest quality they can be through active human quality checks.
Using Intercom as your primary communication tool for technical matters, you will be the first point of contact for customers and prospects. You will be responsible for providing advice and assistance on platform specific matters, as well as the key to providing customers high quality survey data through human quality checks.
You will understand our internal team priorities and processes deeply, and seamlessly guide customers to the right source of information, knowing when to escalate internally. You will be thorough in providing further technical guidance or pointing customers to existing written resources, always ensuring the best possible experience for customers and prospective customers.
Competitive salary that fairly recognises your experience and potential